SHIPPING & RETURNS
SHIPPING POLICY
Locally Manufactured Hot Sauce
Our hot sauce is proudly manufactured and shipped locally from Colorado. However, for other merchandise (such as apparel and accessories), we partner with warehouses across different locations, which means these items may be shipped separately from your hot sauce order. Delivery times for each product will vary depending on the item purchased.
Order Production & Shipping Times
• Hot Sauce: Ships from Colorado.
• Merchandise: May ship from different locations based on the item, such as China, the U.S., or Australia.
• Production Time: Please allow 3-7 days for order production (depending on order quantity).
• Delivery Times: Hot Sauce and Spice (5 Days excluding Sundays)
• All other Items: Standard shipping: 7-20 days (after production).
• Expedited shipping (if available): 3-5 days (after production).
• Detailed tracking is provided through these services:
• 4PX Tracking for standard shipping.
• DHL Express for expedited orders.
Order Cancellations & Modifications
• If you need to cancel or modify your order, contact our customer service team at bwmilton@renegadedynasty.com with “Cancel Order” in the subject line. Be sure to include your order number and Name.
• Cancellations and modifications are allowed within 24 hours of placing your order. Once an order has been processed, it cannot be canceled or modified.
• If you request to cancel a processed order, a fee of 30%-50% may apply to cover manufacturing costs.
Address Changes
• If you need to change your shipping address, please contact us before your order has been shipped. We’ll update it accordingly.
Order Tracking
• Once your order is shipped, tracking information will be provided. Use the links below to track your order:
• Track via 4PX for standard orders.
• Track via DHL for expedited orders.
RETURN & EXCHANGE POLICY
We strive to deliver your products safely and accurately, but issues can occasionally occur (e.g., damaged items, incorrect products, lost shipments). Here’s how we handle them:
• Damaged or Defective Products:
Please send pictures or videos of the issue, along with a description, and let us know if you’d prefer a reshipment, refund, or store credit. Contact us at bwmilton@renegadedynasty.com for assistance. Once verified, we’ll arrange a reshipment or refund within 24 hours.
• If the issue cannot be resolved through photos or videos, we may request the product be returned for further inspection.
• Return Claims:
Claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product. For exchanges, customers will need to cover the return shipping costs. We do not offer refunds or exchanges for products delivered over 1 month ago.
Please note: Around 3%-5% of packages may experience issues during shipment (e.g., damage, incorrect items, lost in transit). We are committed to resolving these as quickly as possible to ensure your satisfaction.